Frequently Asked Questions
Everything you need to know about improving your home's water quality with NE Water Softeners.
How do I know which water softener size is right for my home?
The ideal size depends on your household's daily water usage and the hardness level of your local water supply. Generally, a 30,000-grain unit is sufficient for a family of four, but we recommend using our online sizing calculator or contacting our experts for a personalized recommendation.
What are your shipping rates and delivery timelines?
We offer free standard shipping on all filtration systems within the contiguous United States. Orders are typically processed within 1-2 business days, and delivery usually takes between 5 to 7 business days depending on your location.
Do you provide professional installation services?
While our systems are designed for DIY-friendly installation with comprehensive manuals, we have a network of certified plumbing partners nationwide. You can add professional installation to your order at checkout for a seamless setup experience.
What is your return policy for water filtration systems?
We offer a 90-day satisfaction guarantee. If you are not happy with your system, you can return it for a full refund. Please note that the unit must be in its original packaging, and customers are responsible for return shipping costs unless the unit arrived damaged.
How often do I need to add salt or replace filters?
Salt levels should be checked monthly and replenished when the tank is about one-third full. For our multi-stage filtration systems, sediment filters typically need replacement every 6-12 months, while carbon filters can last up to 5 years depending on water quality.
What kind of warranty comes with NE Water Softeners products?
All our primary softening units come with a 5-year limited warranty on the control valve and a 10-year warranty on the resin and brine tanks, protecting you against any manufacturing defects.